Technical Communication Tutorial 7

Memos

Official Message to a group of people. Usually carries some task being assigned. Or Timeline being mentioned.

In ancient times there were memos saying designated tasks and meetings and stuff.

ideal Memos internal.

Email etiquettes

  • 1 Business Day

  • Ideal length < 200 words

  • 20 Words per sentence.

  • Equivalent to brief informal memos

  • Share or seek information

  • Brief ( Ideally, under 200 words )

  • Tone should be apt as per designation

  • Definite Structure

  • Distinct Vocab, Jargon ( Abbreviation under scope ) and Etiquette

  • Answer Swiftly in working day

  • Use reply all carefully

  • Do Not write in capitals.

  • Avoid Long Sentences - Max 15-20 wordss.

  • Use active instead of passive

  • Maintain coherence

  • Decide when to reply and when to use new email

  • Do not overuse the high priority option - avoid words like important or urgent.

  • Name the attachments appropriately

  • Use Abbreviations and emoticons wisely.

  • Do not use email to discuss confidential matters unless encrypted - consider it as a public document.

  • Check CC BCC and Reply All / Mailing List before hitting send.

Structure

  • Recipient Design ( To, CC, BCC )
    • Carbon Copy
    • Blind Carbon Copy
  • Subject Line
  • Body
    • Polite Statement
    • Then to Subject
    • Complimentary Close.
      • Thanks
  • Signature
    • With Warm Regards
    • With Regards
    • Regards INCORRECT
    • No need for same email id again
    • contact
  • Attachments
    • Nomenclature
      • Spell Out which attachment carries what data.

Characteristics

CharacteristicsLettersEmail
StructrureContains several elements from heading to distribution listsContains most of the elements which a letter has but address are the email addresses

Abbreviation

  • CMIIW: Correct me if I’m Wrong
  • FWIW: For What its worth
  • NRN: No reply needed
  • IMCO: In My considered opinion
  • MHOTY : My hats off to you

Tips

  • Keep Subject line brief and meaningful
  • Keep the message focused
  • Do not assume Privacy
  • Identify the situations formal or informal

Practice Writing

Write an email to your HoD requesting a LoR in support of your application for Masters Course at the University of Oxford

References

Information
  • date: 2024.09.09
  • time: 14:07